Terms and Conditions

1. Agreement to Terms

By accessing or using IonMesh services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our Services.

2. Description of Services

IonMesh provides telecommunications services including but not limited to:

• Wireless internet connectivity services
• Voice over Internet Protocol (VoIP) services
• Internet Protocol Television (IPTV) services
• SIM card and device management services
• Customer portal and account management tools
• Technical support and customer service

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3.2 Account Registration

To access certain Services, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Keeping your account information current and accurate

4. Service Plans and Billing

4.1 Service Plans

We offer various service plans with different features, data allowances, and pricing. Plan details are available on our website and may be modified with advance notice.

4.2 Billing and Payment

• Billing Cycle: Services are billed monthly in advance unless otherwise specified
• Payment Methods: We accept major credit cards, bank transfers, and other approved payment methods
• Auto-Pay: You may enroll in automatic payment for convenience
• Late Payments: Late payment fees may apply for overdue accounts
• Taxes and Fees: You are responsible for all applicable taxes, fees, and surcharges

4.3 Price Changes

We reserve the right to modify pricing with 30 days' advance notice. Price increases will not apply to existing contracts during their term.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Services for lawful personal, business, or commercial purposes in accordance with these Terms.

5.2 Prohibited Uses

You agree not to use our Services for:

• Illegal activities or violation of any laws or regulations
• Transmitting malicious software, viruses, or harmful code
• Spamming, phishing, or other fraudulent communications
• Harassment, abuse, or threats against others
• Copyright infringement or intellectual property violations
• Excessive bandwidth usage that impacts network performance
• Reselling services without authorization
• Interfering with network security or integrity

6. Service Availability and Performance

6.1 Network Coverage

Service availability depends on network coverage in your area. Coverage maps are estimates and actual service may vary based on terrain, weather, and other factors.

6.2 Service Interruptions

We strive to provide continuous service but cannot guarantee 100% uptime. Service may be interrupted for:

• Scheduled maintenance and network upgrades
• Emergency repairs and technical issues
• Acts of God and force majeure events
• Third-party network or infrastructure failures

6.3 Fair Use Policy

To ensure network quality for all users, we may implement fair use policies including:

• Data deprioritization after certain usage thresholds
• Temporary speed reductions during network congestion
• Limitations on certain high-bandwidth applications

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property Rights

8.1 Our Content

All content, trademarks, logos, and intellectual property associated with our Services remain our property or that of our licensors.

8.2 User Content

You retain ownership of content you transmit through our Services but grant us necessary rights to provide the Services. You are responsible for ensuring you have rights to transmit such content.

9. Equipment and Devices

9.1 Compatible Devices

You are responsible for obtaining compatible devices and equipment. We may provide or sell certain equipment subject to additional terms.

9.2 Equipment Return

Any equipment provided by us remains our property and must be returned upon service termination in good working condition.

10. Contract Term and Termination

10.1 Contract Term

Services may be provided on a month-to-month basis or under fixed-term contracts as specified in your service agreement.

10.2 Termination by You

You may terminate your service at any time with appropriate notice as specified in your service plan. Early termination fees may apply for contract services.

10.3 Termination by Us

We may suspend or terminate your service for:

• Non-payment of charges
• Violation of these Terms or Acceptable Use Policy
• Fraudulent or illegal activity
• Extraordinary network abuse

11. Warranties and Disclaimers

11.1 Limited Warranty

We warrant that our Services will be provided with reasonable care and skill. However, telecommunications services are subject to various factors beyond our control.

11.2 Disclaimer

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [Jurisdiction] without regard to conflict of law principles.

14.2 Arbitration (US Users)

For US users, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for small claims court matters.

14.3 EU Users

EU users may access alternative dispute resolution through the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, terrorism, government actions, or infrastructure failures.

16. Regulatory Compliance

16.1 FCC Compliance (US)

Our services comply with Federal Communications Commission (FCC) regulations. We participate in the Lifeline program and other federal telecommunications programs as applicable.

16.2 EU Compliance

For EU operations, we comply with the European Electronic Communications Code and applicable member state telecommunications regulations.

17. Accessibility

We are committed to providing accessible services and comply with applicable accessibility standards including the Americans with Disabilities Act (ADA) and EN 301 549 European Standard.

18. Changes to Terms

We may modify these Terms periodically. Material changes will be communicated through:

• Email notification to registered users
• Posting on our website
• In-app notifications

Continued use of Services after changes constitutes acceptance of the modified Terms.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific terms, constitute the entire agreement between you and IonMesh regarding the Services.

21. SMS and Text Messaging Services

21.1 SMS Service Description

IonMesh provides SMS text messaging services to customers who opt-in to receive communications. These services include Service updates, account notifications, customer support.

21.2 Consent and Opt-In

By providing your mobile phone number and consenting to receive SMS messages, you agree to receive text messages from IonMesh.

21.3 Message Frequency

Message frequency varies. The frequency of messages depends on your account activity, service updates, and customer interactions.

21.4 Message and Data Rates

Message and data rates may apply. Standard text messaging rates from your wireless carrier will apply. Check with your carrier for details on your specific plan.

21.5 Help and Support

For help with SMS services, text HELP to the number you received messages from, or contact customer support at 1-850-795-4166.

21.6 Opt-Out Instructions

You may opt out of SMS messages at any time by texting STOP to the number you received messages from. You will receive a confirmation message. You may also opt out by:

• Contacting customer support at 1-850-795-4166
• Updating your preferences in your customer portal
• Emailing support@visionisp.com

21.7 Supported Carriers

Our SMS services are available on major US wireless carriers. Message delivery may vary based on carrier and device capabilities.

21.8 Age Restrictions

SMS services are only available to individuals 18 years of age or older, or minors with parental consent.

22. Contact Information

For questions about these Terms or our Services, contact us:

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These Terms and Conditions comply with US federal and state telecommunications regulations, EU telecommunications law, and applicable consumer protection statutes.