Privacy Policy

1. Introduction

VisionISP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telecommunications and internet services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, username, date of birth, and government-issued identification numbers
• Contact Information: Email address, telephone number, postal address, and billing address
• Payment Information: Credit card numbers, bank account details, and payment history
• Technical Information: IP address, browser type, device information, and usage data
• Location Information: GPS coordinates and network-based location data

2.2 Automatically Collected Information

We automatically collect certain information when you access our services:

• Device and browser information
• IP address and location data
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our telecommunications services
• Account Management: To create and manage your account and process payments
• Customer Support: To respond to your inquiries and provide technical support
• Marketing: To send you promotional materials and service updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and ensure network security

4. Legal Basis for Processing (EU Users)

For users in the European Union, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to perform our services contract with you
• Legitimate Interests: Our legitimate business interests in providing and improving services
• Legal Obligation: Compliance with legal requirements and regulations
• Consent: Where you have given specific consent for certain processing activities

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery
• Business Partners: With authorized resellers and network partners
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect safety and security

We do not sell your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements (typically 7 years for telecommunications data)

7. Your Rights and Choices

7.1 EU Users (GDPR Rights)

If you are located in the EU, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of data processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

7.2 US Users

US users have the following rights under applicable state laws:

• California (CCPA/CPRA): Right to know, delete, correct, and opt-out of sale of personal information
• Virginia (VCDPA): Access, correction, deletion, and data portability rights
• Colorado (CPA): Similar rights to access, correct, delete, and port data

7.3 Marketing Communications

You can opt-out of marketing communications by:

• Clicking "unsubscribe" in email communications
• Updating your account preferences
• Contacting our customer support

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Binding corporate rules where applicable

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings or our cookie preference center.

11. Children's Privacy

Our services are not directed to children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Supervisory Authority

EU users have the right to lodge a complaint with their local data protection supervisory authority if they believe their data protection rights have been violated.

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This Privacy Policy complies with the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.